Due to the nature of our service (data storage), customers must clean up and remove all of their data first before closing their account. This can be done from within our console dashboard or using our API, though the API is the recommended workflow.

We only allow 1,000 files to be deleted at a time from our browser dashboard. Depending on the number of files that you have, you can click Delete and wait a few minutes, or you can use an API client such as CyberDuck or AWS CLI to delete your data.

Once all data has been cleaned up, you will need to email hello@filebase.com to submit a written request to close your account.